Microsoft Viva Engage is a new employee experience platform that helps people connect, collaborate, and learn. One of the key features of Viva Engage is Answers, a new way to find answers and connect with expertise.
Answers is a knowledge sharing platform that allows employees to ask questions, find answers, and share knowledge with each other. Questions can be about anything, from work-related topics to personal interests. Answers uses natural language processing to match questions with existing answers, and it also suggests relevant questions and answers to users based on their interests.
In addition to finding answers, Answers also allows employees to connect with experts. When a user asks a question, Answers will identify experts who may be able to answer the question. Users can then reach out to these experts directly for help.
Answers is a powerful new tool that can help employees find answers, connect with experts, and learn from each other. It is a valuable addition to the Viva Engage platform, and it can help organizations improve employee engagement, productivity, and knowledge sharing.
Here are some of the benefits of using Answers in Microsoft Viva Engage:
- Improved employee engagement: Answers can help employees find answers to their questions quickly and easily, which can free up their time to focus on other tasks. This can lead to improved employee engagement and productivity.
- Increased knowledge sharing: Answers can help employees share their knowledge with each other, which can create a more collaborative and learning-oriented environment. This can lead to improved innovation and problem-solving.
- Enhanced employee expertise: Answers can help employees connect with experts who can help them learn new skills and knowledge. This can lead to improved employee development and career growth.
If you are an employee, here are some tips for using Answers:
- Ask questions: If you have a question, don’t be afraid to ask it. Answers is a great way to get the help you need quickly and easily. When you ask a question, you have to provide a topic that it relates to; this helps to deliver the question to the right audience.
- Contribute answers: If you know the answer to a question, be sure to contribute it. This can help other employees find the answers they need and can also help you build your reputation as an expert. In the screenshot below, Lynne can see the question as she is following the Manchester Topic.
- Follow topics: You can follow topics that you are interested in to get notified when new questions and answers are posted. This is a great way to stay up-to-date on the latest information and to connect with other people who share your interests. Below, Megan has maked the answer provided by Lynne as the best answer.
Gamification
Providing answers is gamified in Answers. Below we can see the badges that have been awarded to Megan for answering questions. This can provide a massive boost to engagement, by making people feel rewarded for their knowledge.
If you are an administrator, here are some tips for managing Answers:
- Enable Answers: Answers is not enabled by default. You can enable it in the Viva Engage admin center.
- Moderate content: You can moderate content to ensure that it is appropriate for your organization.
- Track usage: You can track usage to see how Answers is being used in your organization.
The Answer to you prayers?
Answers is a new and powerful tool that can help organizations improve employee engagement, productivity, and knowledge sharing. If you are not already using Answers, I encourage you to give it a try.
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